We aim to post out all orders for delivery within 4 working days of purchase, however please be advised that we are a small museum and therefore packing and processing orders is all done by hand. Please bear with us (particularly during busy periods).
Important notice on Brexit
New legislation laid out in the UK/EU Trade deal states that VAT may be charged on good upon entry to a EU member state.
These charges will be additional to the original delivery fees you paid when purchasing your items. You can be expected to pay 20% VAT on the cost of your goods purchased, plus additional courier handling fees.
Please note that the customer is responsible for paying these charges. The Wallace Collection is not responsible for paying these charges.
Additional Shipping Information
Costs are calculated by the total weight of the items(s) ordered and the shipping destination.
Please note that we are unable to send orders to P.O. Boxes or BSPO destinations. Please provide an alternative address when filling in your delivery information.
All international orders are shipped with tracking details.
Domestic orders are sent without tracking information.
For domestic orders we normally would ask you to allow 3-7 working days from the date of dispatch for your order to arrive. However, please note that Royal Mail services have been suffering delays in some areas and your order may take longer to arrive.
For Overseas orders: Delivery dates can vary and take between 7-20 working days from the date of dispatch.
If you have any questions about delivery dates or tracking information please get in touch by email, if your query is related to an order you've already made please quote your order reference number (this can be found in your email confirmation)
- Email: firstname.lastname@example.org